Privacy Policy

Grocery Go Pty Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, mobile application, and services ("Platform").

1. What Information We Collect

We may collect the following types of personal information:

Personal Information

Name
Email address
Phone number

Account Information

Login details
Preferences and saved shopping lists

Transaction Information

Payment status
Purchase history (e.g. Early Supporter Lifetime Access or subscription payments)

Note: We do not store your full payment details. Payments are securely processed by third-party providers including Stripe (for Early Supporter purchases) and Apple and Google (for in-app subscription purchases).

Location Data If you enable location services on your device, we may collect:

Approximate location (e.g. suburb or postcode)
Precise location (if permission is granted)

We use this information to:

Show nearby supermarkets
Improve the relevance of store and pricing information

Location services are optional and can be disabled at any time in your device settings. We do not track your location in the background.

Usage and Device Data

Device type, operating system, and browser
IP address
App usage and interactions
Pages viewed and features used

Marketing & Communication Data

Email engagement (e.g. opens and clicks)
Communication preferences
Ad interaction data collected via Meta Pixel for lead tracking purposes

Sensitive Information We do not actively collect sensitive information (such as health data, political beliefs, or biometric information). If we are required to collect such information, we will do so only with your consent and in accordance with applicable laws.

2. How We Collect Information

We collect personal information in several ways:

When you register your interest or create an account
When you purchase Early Supporter Lifetime Access via Stripe
When you purchase a subscription via Apple or Google
When you use the Platform
When you contact us
Through cookies and similar technologies including Meta Pixel
From your device when you enable location services
From third-party services (e.g. payment providers, analytics tools)

3. Why We Collect Your Information

We collect and use your personal information to:

Provide and operate Grocery Go
Enable you to compare grocery prices and use app features
Process payments and manage your account
Show relevant store and location-based information
Communicate with you about updates, launches, and features
Send marketing communications (you can opt out at any time)
Track leads and measure the effectiveness of our advertising campaigns
Improve our Platform and user experience
Monitor and analyse usage trends
Comply with legal obligations

About Our Access Options: Grocery Go offers two access types:

Early Supporter Lifetime Access — A one-time payment of $39.00 AUD, available prior to launch. This entitles early supporters to full app access upon launch and all future updates with no ongoing payments.
Subscription Access — Available to general users upon public launch, via a monthly or yearly subscription processed through Apple or Google.

4. Disclosure of Your Information

We may disclose your personal information to trusted third parties, including:

Payment providers (Stripe, Apple, Google)
Email and SMS communication platforms
Analytics and tracking providers (e.g. Google Analytics, Meta Pixel)
IT service providers, hosting services, and support tools

We only share information necessary to deliver our services.

We may also disclose your information:

Where required by law
To protect our legal rights
In connection with a business sale, merger, or restructure

5. Overseas Disclosure

Some third-party providers may store or process your personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

By using Grocery Go, you consent to your information being transferred overseas where necessary.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes

You may request deletion of your account and personal information at any time. We may request verification of your identity before processing such requests.

8. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information (where applicable)
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with how we handle your information

We will respond to any access or correction requests within 30 days.

You are not required to provide personal information; however, if you do not, we may not be able to provide certain features of the Platform.

9. Cookies and Tracking Technologies

We may use cookies and similar technologies, including Meta Pixel, to:

Improve your experience
Analyse traffic and usage
Track leads from advertising campaigns
Deliver relevant content and marketing

You can control cookies through your browser settings. Disabling cookies may affect functionality.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

11. Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC) Website: oaic.gov.au Phone: 1300 363 992

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or within the Platform.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact:

📧 support@grocerygo.au

By using Grocery Go, you acknowledge that you have read and understood this Privacy Policy.